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Terms & Conditions

Terms and Conditions

These Terms and Conditions are incorporated into the contract you have with us.

Site Use

By accessing/using our site or placing an order, you are confirming in doing so that you are 18 years of age or over (or the age of consent in your particular country, state, or local municipality) and therefore able to access adult content. You are also confirming that you have right, authority and capacity to agree to all of the Terms & Conditions that are applied in you doing so and that you are in fact agreeing to the Terms & Conditions. You should otherwise leave this website immediately.

By using or viewing our site you agree to abide by all terms and conditions; that you understand and accept any disclaimers; and that you accept our site may contain both literature, photographs, videos, descriptions, or sounds of nudity and adult orientated content of a graphic nature. If you do not agree or may be offended by such materials, you should leave this website immediately.  Whilst we always attempt to portray our own products or products of other companies in a way that is not sexually explicit, some individuals may not wish to be exposed to such materials.

Site Content

The content of the True Touch Dolls website is copyright to TrueTouchDolls.com and may not be used or replicated in any way or form that would contravene this.  Copyright TrueTouchDolls.com.  All rights reserved.

As a consumer, customer or user of our site you are authorised only to view, copy, print and distribute documents on this website as long as the consent of the siteowner is sought and given in writing and on the proviso that it is used for informational purposes only and any copy of the content includes the copyright notice which can be found at the bottom of each web page.

Intellectual Property Rights

True Touch Dolls and the True Touch Dolls Logo are Registered Trademarks.

The materials used and displayed on this website including but not limited to, all text, software, images, photographs, graphics, illustrations, artwork, creative materials, advertisements, commercials, films, clips, video, music, sound names, logos, Trademarks are owned by True Touch Dolls, WM Dolls, 6yeE Dolls, CosDoll & Rifrano, Jarliet Dolls, AS Doll, Qita Doll, YL Doll, or any other company, and should not be copied or reproduced in any way without the express permission of the owner. They are protected by copyright, trademark and other intellectual property laws. ANY use of the Proprietary Materials, except as expressly set forth herein, including reproduction, modification, distribution, dissemination, retransmission, broadcasting, republication, reprinting or reposting, without the prior written permission of the company, is strictly prohibited. The Proprietary Materials may include materials owned by third parties, and any use of any such materials is strictly prohibited, unless prior written consent is also obtained from the owner of such material.

Any unauthorised use off such names, trademarks or trade names is strictly prohibited without the prior written consent of the Company and/or the relevant third party. Such unauthorised use may lead to civil liabilities and/or criminal prosecution under any applicable law.

Privacy Policy

We collect Information from you when you make a purchase from our site. We also collect email addresses via the box on our home page and additional information when you complete our online form.

We only collect information that is relevant to the type of interaction you are instigating with True Touch Dolls, however it is possible to visit our site anonymously.

Your information is only used in the following ways:

  • To facilitate your order
  • To respond to your enquiry
  • To send periodic emails which would be to inform you of sales, promotions or new products.
  • To improve our website
  • To improve our service

    The information you provide to us will not be sold, exchanged, transferred or given to any other company for any reason.

    We are GDPR compliant.  For our Privacy Policy & Cookie Policy in it's entirety, please visit our Privacy Policy page


    Shop with Confidence

    Our site is securely hosted by Shopify.. We protect our customer information with the use of Shopify's Industry leading SSL (Secure Socket Layer) protection. SSL encryption is used by our payment facilitators.. We do not have any access to your payment information.

        Shopify SSL Secure Certificate                   


    An order is deemed to be placed when payment has been made via Shopify, Authorize.net, PayPal, Klarna, Coinbase Commerce, Partial.ly, Stripe, or any other payment processor or gateway used,  securely via the website. You will receive an email confirmation shortly after payment has been made.  No coupon or discount code can be added post-purchase, and each sale is limited to only one coupon code per transaction.  All sales are final, and we will not cancel your order or adjust your final transaction price, post-purchase, because of this.


    Payments are to be made through the website's secure credit card processing facility or via PayPal, Klarna, or Coinbase Commerce. Your Account will show a debit from “True Touch Dolls.” All payments are secure and your inputted data is protected with Shopify's leading SSL platform.

    Monthly Payment Options

    We have convenient monthly payment options available upon checkout by using a third-party service called Klarna.  Klarna enables you to apply for financing through their services, allowing you to make monthly payments and receive your doll as if you had paid in full at the time of your order.

    Here's how it works:

    At the final stage of the checkout process, choose, "Klarna. Slice It."  You'll be taken to a secure, third-party app, where Klarna will show you the available terms and rates applicable towards your purchase, and ask you a few identifying questions.   If approved, you'll receive your approval from Klarna, along with how and where to make any future payments, and you'll receive your product from us on schedule within two weeks of purchase.  All payments are arranged and to be made to Klarna, not True Touch Dolls.


    Please note that orders to Countries outside of the US may be subject to Import Duties, Taxes and Fees of that Country and you as the customer would be liable for any charges.

    If your order is urgent please contact us and we will do all that we can to expedite it for you.

    For a full explanation of our Shipping & Delivery policy, visit it here.  

    If you are purchasing a product that is not in stock or that is being bespoke made to order, we will contact you in order to let you know when to expect delivery of your item separately to your order confirmation. Bespoke orders may take up to six weeks to be available at busy times, but we will notify you of this in a timely manner.

    We will always provide a tracking number in order that you can track your shipment.  Most all deliveries will require a direct signature to receive your package.

    If your delivery does not arrive or is delayed because you are not home to receive it, we can not be held responsible and the courier should be contacted in order to rearrange. Once the parcel is with the courier you should contact them directly with any delivery queries. Once the package has been transferred to the courier the risk of loss and title is transferred to you, the buyer of the merchandise.  We are not responsible for lost or stolen packages.  

    International Delivery

    If your country is not listed at checkout please ask for a shipping quote.

    Customs and Importing to other Countries

    Customs and Import duties may be applied to International Orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from Country to Country. For more information you should contact your local Customs office.

    You agree to indemnify us in full for any liabilities we incur and/or any charges that we are required to pay with respect to international orders; this includes but is not limited to any interest, surcharges, fines or legal costs that the relevant authority requires us to pay.

    Local Shipping Laws and Customs Laws

    Shipping laws are different in each Country. It is your responsibility to check with your Customs Office that the Country you wish to ship to permits the shipment of the products in your order. True Touch Dolls is not responsible for any direct, indirect, punitive or consequential damages that arise from improper international shipping practices.

    If your goods are seized by Customs, True Touch Dolls takes no responsibility for this.


    Please note that we do not attempt to sell nor attempt to import any sex doll, love doll or silicone doll that would be deemed to be classed as ‘young’, ‘childlike’ or ‘teenage’. All of our Sex Dolls depict Adult males or Adult females.  The Customs Consolidation Act 1876 Section 42 provides for the seizure of any goods imported to the US & UK that are deemed to be indecent or obscene. The dolls we advertise and sell do not fall into this bracket. We always follow all guidance from Border Force and US, UK & EU Customs and all relevant Laws in these Areas. True Touch Dolls only resells products that are depicting adult mannequins. Any products that any suppliers manufacture that are not listed upon our website are manufactured for Asian markets only and not available for export to the US, EU or UK.


    Discreet Service

    We guarantee that all of our customers will receive very discreet service and delivery.

    We use plain packaging in all deliveries and a discreet return address on the package if for any reason it cannot be delivered and needs to be returned directly to us.

    Our Registered Address and Returns Address is 4915 Monona Dr Ste 104B Madison WI 53716


    Doll Returns

    All sales are final. We have a firm no doll returns policy due to the nature of the product. No refunds are given on completed products. Due to the nature of the products, no returns will be accepted and consumers agree that they will not have the right to cancel the contract. We do allow a 12 hour grace period to cancel your order; however, if production has begun, a $150 restocking charge per doll will be applied towards your refund.  After 12 hours past your order confirmation, no cancellations at all are permitted.

    If you placed your order using a down deposit option, such as Put It On Lay-Buy, any deposits paid are non-refundable after 12 hours past the initial down deposit.

    Orders that are either non-deliverable, not picked up, or refused upon delivery do not warrant any refunds from True Touch Dolls in any scenario.  FedEx or UPS will hold your package for an allotted amount of time (typically 10 days).  After this time, packages will either be destroyed or returned to sender, and no refunds, partial or non, will be applied.

    Under Section 28(3)(a) of the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, the cancellation rights conferred by the aforementioned regulations do not apply where:

    “In the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery”

    If you  have any questions or queries about this policy please contact us prior to your order.

    Otherwise, for our full policy on returns, visit our, Returns & Shipping area.

    Other Products Returns (Sex Toys, Sex Machines and Bondage Products)

    True Touch Dolls will accept unwanted items for return or exchange for up to 14 days.  These products must be unopened, unused or unworn as appropriate. All returned products need to be checked upon receipt into our returns area.

    Faulty Items of Sex Toys or Lingerie will be replaced or exchanged up to 30 days after purchase unless otherwise stated upon the product page.

    In all instances of product returns you will need to contact us to be issued with a returns number. To receive this number, please visit our Returns Center. 

    Please ensure you get a free certificate of posting from the Post Office upon dispatch to us and keep this safe. We cannot accept responsibility for any items returned without a certificate of posting. We recommend using a recorded service.

    Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.

    All return costs are to be covered by you, True Touch Dolls takes no responsibility for ANY RETURN CHARGES unless you've been sent the wrong product by mistake.

    Lingerie, Clothing and Hosiery Returns Policy

    Lingerie, Bodystockings and other consumables are exempt from your right to return unless they are faulty and deemed to be faulty upon receipt.

    Returns Information

    We accept no returns to our registered office address. Any returns made to our registered office address will not be processed. To return a product within the above guidelines you will be provided with our returns warehouse address by e-mail. This is the only address that accepts product returns.


    None of our products are provided with any warranty unless specified upon the product page. Some may have a manufacturers guarantee but this will be specified upon the product page if a warranty is available.

    No warranty is given or issued by True Touch Dolls.

    Other Information

    Please note that our site may contain technical inaccuracies and typographical errors. Information on this site may be amended or changed at any time without notice. True Touch Dolls reserves the right to refuse service and / or cancel orders at its own discretion and without limitation, including if True Touch Dolls believes that customer conduct violates any applicable law or is harmful to the interests of the Company. True Touch Dolls does not need to provide notice of this.


    True Touch Dolls will not be liable for any damages that occur due to any use or any submission of information to this site. True Touch Dolls cannot be held responsible for any consequential, special, direct, indirect loss or damage however it arises, whether in breach of contract or in tort (whatever that damage may be, inclusive of loss of business, profit, revenue, data, use or other economic advantage).

    Please consult with a medical practitioner before engaging in the use of our products. Whilst you may choose to use some of our stocked products for medical related uses, we do not advocate this and do not give any medical advice as to whether any of our products may treat any medical conditions at all.

    Whilst the silicones and TPE’s used in some of our products are of a medical grade quality, they have not been produced to be used in a medical setting and therefore we cannot make any guarantee or warranty with respect to the merchantability, fitness or suitability of these materials for use in medical applications. These Silicones and TPE’s have been produced/manufactured for industrial use, not medical purposes

    Persons using our products must rely solely upon their own judgement and therefore shall be solely responsible for the suitability of using any of our stocked products for any medically related applications.

    All consumers or users are held entirely responsible for the manner in which they choose to use any of our products and True Touch Dolls, nor any of its Associates, Employees or Owners shall be held responsible for any material or bodily damages caused to any person from product use, whether directly or indirectly. Any use of the product, purchase of the product or use of the website means agreement to these conditions.

    Other Manufacturers

    It is the responsibility of the consumer to make themselves aware of any other terms and conditions that may be set out by any of the manufacturers of products we distribute, and, that by purchasing or using the product, you are agreeing to their terms as well as the terms set out by True Touch Dolls. By purchasing or using the product you are agreeing that you have read any additional appropriate terms and conditions and accept them by purchasing the products from True Touch Dolls.  Most of the sex dolls produced and sold on TrueTouchDolls.com are manufactured in China and should expect an estimated shipping time to the United States of 5-8 days.

    Corresponding with True Touch Dolls

    You can contact us by telephone at 1-740-4MYDOLL (740-469-3655). (rates may apply based on your carrier plan).  You can e-mail us at info@truetouchdolls.com. You can use our online chat facility when a member of staff is live which is at the bottom corner of each web page, or you can contact us through our contact form at www.truetouchdolls.com/contact.

    We will get back to you as soon as possible both during and outside of regular office hours.

    Please note that we will not accept any abuse whether verbal or written, towards any member of staff, and that we reserve the right to cease communication to anybody who communicates in this manner.

    Our Registered Office Address is 4915 Monona Dr Ste 104B, Madison, WI 53716

    Office Hours

    Our business hours are Mon-Fri 10.00am – 5.00pm CST if you wish to call us.  However,  it is possible that emails or contact form inquiries may be answered outside of these hours


    These terms and conditions above were updated on August 7, 2019.